Where can I find my invoice?

As soon as we have shipped your order, we send the invoice by email as an attachment to the shipping confirmation. You can also download the invoices in your order overview under "My Account." Have you just placed the order? Please wait until the order is shipped. After that, you will receive the invoice in the shipping confirmation. Do you have questions about your business invoice? Please contact us.

How quickly will I be refunded after returning an item?

Once we have processed the return, we will refund you within 5 business days. How quickly the money reaches your account depends on the payment method.

What payment methods are available?

Online, you can pay with iDEAL, credit card (we accept Visa or Mastercard), or PayPal. In the store, you can easily pay with your debit card, credit card, or cash.

How can I change my business invoice?

Send an email to accounting@dtrparts.com and include your order number and the changes you want to make to the invoice. This can be done up to 30 days after the invoice date. You will then receive an updated invoice in your mailbox within 3 business days. The current invoice will be voided.

How can I place an order?

Once you have selected the desired parts, add the selected items to your shopping cart. The system will automatically calculate the total amount of your order (including shipping costs). You can then review your order and, if needed, adjust the quantities. Next, you can choose to continue shopping or proceed to checkout. Once payment is completed, your order will be processed and shipped as quickly as possible. Your order will always be confirmed by email. Additionally, you will receive an email when your order has been shipped, which will include a tracking number to monitor the shipment status. If you choose to pick up your order at our Ridderkerk location, you will receive an email or SMS once your package is ready.

How do I change the delivery address of an ongoing order?

Once you have completed and confirmed the order, we are unfortunately unable to make changes in the webshop due to technical reasons. Please contact us by phone for assistance. After placing your order, you can cancel it for a short period via your account. We ask that you always check the delivery address carefully before placing an order. You can change the delivery address in both your account personal details and in the final step of the checkout process.

How do I modify my order?

You can only modify an order if you have not yet received a shipping confirmation. Contact us to adjust your order.

Why haven’t I received an order confirmation yet?

Check if a payment has been deducted. Due to high traffic on our payment platform, a payment may sometimes be delayed. If you haven’t received an order confirmation after 1 hour, the fastest way to get help is to contact our customer service. We will then send you the order confirmation. Also, check your spam folder, as the confirmation may have ended up there. If no payment has been deducted, the payment did not go through. You can then place the order again. Orders without successful payment are not processed, so you don’t need to worry about receiving two orders.

Are shipping costs applied to orders?

All product prices in our webshop are shown both excluding and including VAT, but always excluding shipping costs. Standard shipping costs are €6.95 for a package up to 30 kg. Different shipping and/or transaction costs apply in our webshop for large, heavy, or very fragile items. These additional costs are presented for your acknowledgment and agreement during the ordering process and/or product information. If you choose to pick up your order, no shipping costs will be charged!

How do I request a quote?

For a customized quote, it is best to contact us. The fastest way is to fill out a request form. Prefer personal contact? Call us at 0180 411 294. We are open Monday to Friday from 08:00 to 17:00.

Can I order a product outside your assortment?

That depends on your needs. Please contact us via a request or contact form for this.

What should I do if I haven’t received my package?

Check the Track & Trace code of the package. You can find this in "My Account" or in your shipping confirmation. Use this link to see if the delivery time window has changed. Still unsure where your package is? Please wait a little longer, as a delayed package is usually delivered the next day. If you haven’t received the package 5 days after the original delivery date, contact us, and we will work together to find a solution.

What are the benefits of a business account?

We want to give our business customers the ability to order quickly and easily. Register as a business customer and enjoy special conditions and additional benefits, such as the option to order on account. Of course, it is also possible to place an order without a business account.

Can I order on account?

As a business customer, you can place orders on account and pay afterward. For this, your company must be registered with the Chamber of Commerce for at least 1 year. Contact us to submit a credit application. A credit application takes a maximum of 1 business day.

What are the general terms and conditions for business customers?

We have written them down for you. View our general terms and conditions for business customers (pdf).